Refund & Cancellation Policy

Cancelling

Cancel anytime from Account → Manage subscription, which opens the Stripe billing portal. There is no cancellation fee and no lock-in.

Cancelling stops the next renewal. Your paid features stay available until the end of the period you have already paid for — we do not cut access off the moment you cancel.

Refunds

• First payment on a new subscription: if the service is not what you expected, email support@getresumehq.com within 14 days of that payment and we will refund it in full.
• Later renewals: partial months are not normally refunded — cancel before the renewal date to avoid the next charge.
• Something broke: if the service failed and we could not fix it for you, email us. We would rather refund than argue.

Refunds are returned to the original payment method through Stripe and usually appear within 5–10 business days.

Failed generations do not use your allowance

Rewrites and cover letters are metered monthly. A generation that fails is not counted against your monthly allowance, so a failure costs you nothing.

Price changes

If a plan's price changes, the new price applies from your next renewal, never retroactively to a period you have already paid for.

How to reach us

Email support@getresumehq.com with the email address on the account. Please allow a few days for a reply — this is a small service run by one person.